Product Installation & Demonstration
Upon request, professional installation and product demonstration services are available for select home appliances. Service charges may apply outside Dhaka or for specialised items.
Feedback & Continuous Improvement
We value your feedback. Your opinions help us improve our products and service quality. Please share your experience or suggestions through our official channels.
For urgent matters, you may reach us through our hotline or email, and we’ll respond as soon as possible.
How to Reach Us
📞 Hotline: 01755-573657
✉️ Email: info@eurohomebd.com
📍 Showroom/Service Center:
EuroHome Electronics & Kitchenware, Shop # 33,
Level -2, SKS Tower, 7 VIP Road, Mohakhali, Dhaka-1206
We assist our customers in making correct use of a product. It includes assistance in planning, installation, troubleshooting and maintenance of a product. We are also committed to delivering the goods within mutually agreed-upon times.
Our Commitment
We are committed to providing exceptional customer service to ensure your complete satisfaction with our products and services. Our support team is always ready to assist you with product information, installation guidance, warranty claims, maintenance tips, or any concerns you may have.
Support Hours
Our customer support team is available:
🕓 Sunday to Thursday: 10:00 AM – 7:00 PM
📅 Friday & Public Holidays: Closed
It’s not enough to say " Thanks; or " Let’s keep in touch; after a sale is complete. We believe Long-term success is built on real and lasting customer relationships. We provide warranty as per our written terms and conditions in the warranty card. Usually, we give the required spare parts from our ready stock, but based on unavailability, we can arrange it within 60 working days!
Our Promise
We believe that our responsibility does not end with the sale. Our After-Sales Service team is dedicated to ensuring that every customer continues to enjoy a smooth and satisfactory experience with our products long after purchase.
We aim to deliver professional, timely, and reliable support for all your home appliances.
Service Coverage
Our After-Sales Services include:
Service availability may vary depending on product type and location.
Site Visit Facility:
Site visits are available upon request and are chargeable based on location and service type.
Out-of-Warranty Service
After the warranty period expires, customers may still receive service under our paid maintenance program.
Service Areas
Customer Responsibilities
To ensure smooth service, customers are requested to:
Continuous Care
We value long-term relationships with our customers. Our team periodically shares maintenance tips and product care advice to help you extend the life and performance of your appliances.
EuroHome service team will provide recommendations for products that meet a customer's specific needs and wants and offering guidance on product selection.
Our customer service team will provide information on warranty coverage, arranging for repairs under warranty, and helping customers with repair-related questions and issues.
We can help you place an order online, or assisting with return processes. A representative can provide information on product availability, shipping and delivery times, return policies, and more. The goal is to make the ordering and return process as smooth and convenient as possible for Bosch customers.
Resolving customer complaints related to our products or services. Our customer service team will listen to the customer's issue, gather necessary information, and work to find a resolution.
Helping customers resolve any other technical difficulties they may be facing. EuroHome's sales & customer service representatives are trained to diagnose and solve a variety of technical issues.
Our customer sales & service team can provide assistance by answering product questions and providing information to you. This may include information on productspecifications, features, usage, compatibility, and more.
