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Sales Policy & Documentation

We suggest, you need to keep all documents (Invoice, Warranty card, Delivery Challan, Money receipt) to claim warranty, otherwise we’ll not able to do so.

Sales Policy & Documentation

We suggest, you need to keep all documents (Invoice, Warranty card, Delivery Challan, Money receipt) to claim warranty, otherwise we’ll not able to do so.

Sales Policy

1. Sales Channel:

  • Exclusive Showrooms (Own Showroom)
  • Dealer/Agent/Shop-in-Shop
  • Direct-to-Consumer (DTC) Online Channel
  • B2B Partnerships with Developers, Architects & Designers
  • Experiential / Event-Based Marketing

2. Product Availability

  • All products are subject to stock availability.
  • The company reserves the right to discontinue any item without prior notice.

3. Pricing Policy

  •  Prices are quoted in local currency and exclude VAT/TAX/AIT etc. (as specified).
  • Prices are subject to change without prior notice due to currency fluctuations, supplier
    cost, or policy changes.
  • Promotional prices are valid only for the specified period.

4. Order & Payment Terms

  • Orders are confirmed upon full or partial payment, depending on the company’s policy.
  • Accepted payment methods: Cash, card (Charge Applicable), bank transfer.
  • Full payment must be cleared before product delivery or installation.

5. Installation & Demonstration

  • Free installation or demonstration is provided for specific products (e.g., Dishwasher,
    washing machine, Hob, Hood) as per our policy.
  • Installation must be done by authorized technicians to retain warranty validity.

6. Delivery Policy

  • Deliveries within Dhaka City are usually completed within 1–3 business days after order
    confirmation and full payment.
  • Free delivery may be available within Dhaka City for purchases above the minimum qualifying amount. For deliveries outside Dhaka, courier charges will apply. Please note that any risk of damage during courier transit outside Dhaka will be the purchaser’s responsibility.
  • The company is not responsible for delays due to natural disasters, strikes, or courier issues.

6. Return & Replacement Policy

  • No return/exchange after delivery unless the product is defective upon arrival (DOA – Dead on Arrival).

7. Return & Replacement Policy

  • No return/exchange after delivery unless the product is defective upon arrival (DOA – Dead on Arrival).

8. Customer Responsibilities

  • Check the product and invoice at the time of delivery.
  • Keep warranty cards and invoices safe.
  • Follow usage and maintenance instructions/guide line.

9. After-Sales Service

  • After-sales service is provided as per our terms.

10. Dispute & Policy Updates

  • In case of disputes, company decisions shall be final within the law.
  • The company reserves the right to amend this policy without prior notice.

Documentation

  • We suggest, you need to keep all documents (Invoice, Warranty card, Delivery Challan, Money receipt) to claim warranty, otherwise we’ll not able to do so.
You are welcome to send a mail to us for any kind of feedback. info@eurohomebd.com

We maintain a record of all our existing and potential customers’ database. The customer database stores information like personal details, buying habits, last interaction with the firm, contact information etc. Such databases help us to understand our customers’ buying pattern which is used to design products and decide on prices.

ক্রয়কৃত পন্যের মূল্য পরিশোধের পর ৭ (সাঁত) কার্যদিবসের মধ্যো পন্য ডেলিভারি না নিলে পন্য যদি বিক্রেতা তার ওয়‍্যারহাউজ শো-রুম/অফিসে রাখে সেক্ষেএে কোন অপ্রত্যাশিত দুর্ঘটনা (যেমন- চুরি, ডাকাতি অগ্নিকান্ড, প্যাকেট ড্যামেজ, ধুলা-বালি, রং বিবর্ন হওয়া ইত্যাদি) যদি ঘটে তার দায়-দায়িত্ব ক্রেতাকে বহন করতে হবে।

বিক্রিত পণ্য ফেরত, পরিবর্তন, এক্সচেঞ্জ বা মূল্য ফেরত দেওয়া হয় না

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EuroHome service team will provide recommendations for products that meet a customer's specific needs and wants and offering guidance on product selection.

Our customer service team will provide information on warranty coverage, arranging for repairs under warranty, and helping customers with repair-related questions and issues.

We can help you place an order online, or assisting with return processes. A representative can provide information on product availability, shipping and delivery times, return policies, and more. The goal is to make the ordering and return process as smooth and convenient as possible for Bosch customers.

Resolving customer complaints related to our products or services. Our customer service team will listen to the customer's issue, gather necessary information, and work to find a resolution.

Helping customers resolve any other technical difficulties they may be facing. EuroHome's sales & customer service representatives are trained to diagnose and solve a variety of technical issues.

Our customer sales & service team can provide assistance by answering product questions and providing information to you. This may include information on productspecifications, features, usage, compatibility, and more.